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Generally, there is a ~20-50 geofence limit per device (across all apps), so it is impossible to set a geofence up for every site. This is because many factors (ie OS speed, actively using GPS, etc) affect whether the user will trigger the geofence. If I am using a geofence, what are the minimum requirements?įlybuy’s minimum recommended geofence radius is 200 meters. Generally, if you are using more than one beacon in the same area, lower the transmit power so that the beacons’ ranges don’t conflict with each other. Beacons can be affected by walls and buildings, so testing during installation is crucial. Where is the best spot for a beacon at my site?īeacons are best placed in an unobstructed location. If you believe your beacon to not be working properly, reach out to Flybuy Support to better understand the RMA process and your options. If you have a way to connect your beacons to a power source, we recommend that. What happens if my beacons run out of battery or stop working? As a general rule of thumb, you will need one beacon for each area of interest for an individual project site. Work with your Customer Success team to discuss best practices. This depends on your plans for which target types you’d like to utilize. How many beacons will I need for Flybuy Notify? Place beacon hardware at least 30 feet apart.
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On average, bluetooth beacons can reach up to 100 meters, but this may be adjusted based on the transmit power setting or the application you are using.
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Feel free to reach out to your Customer Success team to help guide you through the options.
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Yes! Flybuy offers a variety of beacon options, including our RadBeacon, the industry’s first multi-beacon, which supports proximity services across iOS and Android alike. I’d like to create a campaign that is active for 1 day - what should I do?īecause of the time it takes to sync a campaign to a device, we advise against any campaigns that are meant to last a brief period of time (ie “Happy Taco Tuesday! Here’s half off”). Keep in mind, it typically takes at least 24 hours for a sync to occur on a customer’s device, so this change is not immediate. Then, at the device’s next available sync, we’ll remove that campaign from the user’s device. You can withdraw the campaign within the Flybuy merchant portal. I published a campaign but I don’t want it anymore - what do I do? Right now, we offer static copy that can be decorated with metadata in the background so that your app developers can deliver a custom experience once the user taps on the Notify notification.
Not yet! But this is something our product team would love to hear more from you about. With this in mind, it is a best practice to publish a campaign at least one week in advance of the campaign.Ĭan the copy of my Notify campaign be dynamic per user? It typically takes at least 24 hours for a new campaign to sync to a customer’s device. How far in advance should I set up Flybuy Notify campaigns? Oftentimes, campaigns triggered by geofences have more general messaging, while campaigns triggered by beacons can have very targeted messaging. Harnessing beacons and geofences for customer messaging can be a powerful tool for merchant apps. What is a good example for a campaign triggered by a beacon versus a campaign triggered by a geofence? This has to do with development restrictions on iOS versus Android, and is subject to change. What permissions does the user need to provide?
Customers are never continuously tracked.Update Table of Contents How does Notify protect customer location data and privacy? What permissions does the user need to provide? What is a good example for a campaign triggered by a beacon versus a campaign triggered by a geofence? How far in advance should I set up Flybuy Notify campaigns? Can the copy of my Notify campaign be dynamic per user? I published a campaign but I don’t want it anymore - what do I do? I’d like to create a campaign that is active for 1 day - what should I do? Can I purchase beacons through Flybuy? What is the typical range of a beacon? How many beacons will I need for Flybuy Notify? What happens if my beacons run out of battery or stop working? Where is the best spot for a beacon at my site? If I am using a geofence, what are the minimum requirements? Can Notify trigger SMS to the user? Will Notify work in situations where the user has lost network service? What Notify reports are available to me? Will a customer get notifications for Flybuy Pickup and Notify in the same trip? How does Notify protect customer location data and privacy?įlybuy Notify is designed to safeguard user location privacy while still taking advantage of location-triggered messaging opportunities:
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